Thanks to the integration with HiBob, our customers will be able to import their whole employee directory into the TravelPerk platform. No need to create user accounts by adding emails manually when you're setting up TravelPerk for the first time, and also no need to add new employees and remember to delete those who have left — TravelPerk and HiBob will work in sync. And have we mentioned you'll also be able to automatically set approvals with information from HiBob?
This article provides you with the integration features, who can use the integration and FAQ. To set up the integration follow this step-by-step guide on how to integrate your HiBob company's account with TravelPerk.
- Automated provision of employee directory from HiBob;
- Auto-enrichment of employee profile info in TravelPerk;
- Manual trigger to sync new employees and archive those who left;
- Fully-automated sync between HiBob and TravelPerk;
- Automated setup of account information like Cost Centers and Approvals from HiBob.
Who can use this integration?
This integration is available to all Premium and Pro users. Please note that you need admin access to both HiBob and TravelPerk to set up the integration.
What does HiBob do? Should I get this HR system?
HiBob is a global HR system that allows to:
- Engage employees (from onboarding to work anniversaries);
- Manage compensation and benefits;
- Manage employee time and attendance;
- Take care of all administrative tasks within one platform (and now, with the TravelPerk integration, to even take care of travel approvals within HiBob);
- Build workflows and automate paperwork.
Do I need to be a HiBob customer to use the integration?
Yes, it’s necessary to be a customer of HiBob.
What happens if the person who set up the integration leaves the company?
Since the integration is set through a Server User created in HiBob, the integration won’t be affected if the administrator of the HiBob account leaves the company if the Service User remains on HiBob.
If a user who enabled the integration is no longer active, the synchronization will fail. Please re-enable the integration with a new admin.
I’ve lost my Service User credentials (User ID / Token). What should I do?
Please create a new Service User by following the steps listed in Part 1 of this Guide.
I still have questions about the integration setup. Whom can I contact to get help?
Please contact your Account Manager at TravelPerk.
Why do I need to enable “Edit selected employees' Personal sections” under personal permissions?
Editing permission for the Personal section is required for the API to be able to read the DOB (date of birth) of employees on HiBob. The DOB is defined as PII (personally identifiable information), which means the TravelPerk integration requires access to both viewing and editing the Personal section’s permission to be able to read it. This does not change the functionality of the API, it still only reads the information from HiBob.
I’m seeing an error in the XLS Log. What should I do?
The XLS log is designed to support our clients troubleshoot any synchronization issues. If you are being notified of an error in the XLS log, this is an indication that a user has not been imported during the latest sync. This is usually related to data missing in the HRIS tool such as start date, email, or names. If you receive an error message stating “Synchronization error, a notification was sent to our engineering team”, please follow up with your TravelPerk Account Manager.
I have Single Sign On (SSO) enabled with user creation, will this impact the integration?
It’s great to hear you have connected your TravelPerk account to your SSO provider and SSO will work perfectly fine with your Hibob integration. We do recommend that you turn off the “automatic user creation” and “allow user update” as this could create a conflict with the integration. In the event a user has a different first name, last name or email in the identity provider (IDP) to Hibob, the data from Hibob synced to TravelPerk will be overridden by the IDP.