If can't find a car you are looking for on TravelPerk and have a Premium or Pro account, you will be able to request car bookings from our agents.
How does it work
- Open the Help page (at the top right of the application)
- On the Help page, click on 'Book another service' > 'Book a Car'
- Give us the following information about your request:
- Where you're coming from and going to
- The travel dates from the calendar
- The type of car you want
- Add a link and/or a screenshot of the car you'd like to book
- Add the total price of the car booking (all days included). We'll use this to determine whether your booking request is in or out of policy
- Double-check all the information before sending the request! The traveler will receive a copy in their inbox once the request is sent 🙂
What happens next
Our agents will take care of your request. In general, those changes won’t happen instantly! So don’t worry if they’re not visible right away, you’ll see them reflected on the booking in a few hours.
What happens if we're busy?
If we are very busy, our response times may be slightly longer than usual. In that case, we will prioritize urgent requests.
- If you are contacting us at a busy time and your request is related to a booking happening in the next 72h, we consider it as urgent and will prioritize it.
- If you are contacting us at a busy time and your request is related to a booking happening after the next 72h, we will address it as soon as we've solved all the urgent requests. Thanks for your understanding!