AirHelp, the world’s largest air passenger rights organisation, helps in claiming flight disruption compensation. You get your business's money back that’s usually lost because of the time consuming and tedious paperwork of the reclaim process.
Thanks to the integration with TravelPerk, AirHelp will directly reach out to the travelers who qualify for compensation to claim any refund on their behalf. Only pay a commission cost when the money is actually refunded by the airline.
Who can use this integration
- This integration is available to all Premium and Pro users who also have an account with AirHelp.
- It covers all your international business trips Europe, UK, US, Canada and Brazil.
What can you do with this integration
- Travel peacefully globally: Travelers can go for international trips peacefully - as AirHelp offers service/protection/claim handling for all international business trips in Europe, UK, US, Canada and Brazil.
- Hassle free process: Every claim handling is communicated with the impacted traveler directly - making it efficient and fast to get the money back for your business.
- Money back to the traveler: Get compensation up to €600 straight to the traveler’s bank account, minus a service fee.
- Risk free: Pay no fees to AirHelp until the claim is successful.
How does AirHelp work
Step 1: AirHelp uses flight data available on TravelPerk to identify when a flight qualifies for compensation.
Step 2: Affected team members (or their travel managers) get an email from AirHelp and can choose whether they want to pursue their claim, or not.
Step 3: After the traveler confirms to proceed with the claim, the AirHelp team will handle claiming compensation from the airline.
Step 4: Any reclaimed money is sent straight to the account that the traveler indicated in the AirHelp form.
1. To enjoy the complete service of the integration, customers need to have an existing account and contract with AirHelp.
2. The only cost is the commission fee applied when AirHelp gets the money back from the airline.
How to enable the AirHelp integration
Admins can enable the AirHelp integration following these steps:
- Go to Company Settings, then click on Integrations.
- Look for the AirHelp integration and click on the “Set up” button.
- Click on the "Enable" button.
How to disable the AirHelp integration
Admins can disable the AirHelp integration following these steps:
- Go to Company Settings, then Integrations.
- In the AirHelp integration section, click on the “Set up” button.
- Click on the "Disable" button.
What if I don’t have an account with AirHelp?
To use this integration, you need to have an AirHelp account. Easily create an account with Airhelp and switch on the integration as soon as you have it.
How much time does it take to receive the reimbursement?
The amount of time it takes to receive flight delay compensation varies greatly. There are several factors that come into play: the amount of claims the airline has to process and if any legal disputes arise. Sometimes, the process can take a few months, or even just weeks. In cases where a dispute needs to be settled in court, it can take longer than that. This is why services like AirHelp exist — their job is to handle the entire process from start to finish, so that you don't have to keep following up with the airline.
Are there any additional fees that I need to pay TravelPerk?
No. Integration is free for all Premium & Pro customers.
Does AirHelp proactively check for canceled flights and reach out?
Yes, only when you have an existing account and contract with AirHelp.
Are all the regions covered under AirHelp coverage?
AirHelp operates under the laws of Europe (ec261) covering the UK, Brazil, Canada and USA
Are all delayed flights covered by EC 261?
Almost all routes within Europe are covered. This includes not only EU airspace, but also Iceland, Norway, Switzerland and the so-called “outermost-regions” (French Guiana and Martinique, Guadeloupe and La Réunion, Saint-Martin, Madeira, the Azores, and the Canary Islands). UK flights are also covered as they adopted much of the wording of EC 261 into British law. A common misconception is that EC 261 only applies to flights within Europe, but that’s not the case. If your flight departs from any airport in the EU, it’s covered. And it’s also covered if your flight departs from outside the EU but is with an EU airline.
Delayed flight claim - When are you eligible for flight delay compensation?
Under EC 261, you could be entitled to file a delayed flight claim for up to €600 cash flight compensation if:
1. You arrived at your destination more than 3 hours later than planned.
2. Your flight took off in the EU (flights into the EU also qualify in some cases)
3. You checked in for your flight on time (generally no less than 45 minutes before departure).
4. You encountered these problems on a flight operated no more than 3 years ago.
5. The airline was responsible for the delay (e.g. operational circumstances or technical difficulties).
6. It doesn’t matter if the airline already provided you with food, refreshment or travel vouchers.
Want to know more about AirHelp services in detail?
Check out the Airhelp detailed information about services.