Most stays are paid for before arrival, but some hotels may have different payment processes.
We’ll always send you an email about how your stay is paid before check-in.
If your hotel hasn’t charged the card we sent before your arrival, we’ll send you an email with payment instructions. You can also find the instructions on the TravelPerk mobile app.
Check-in payment instructions
If you’re asked to pay for your stay at check-in, refer to our email for instructions on locating the virtual credit card we sent to the hotel.
- If the hotel can't find the payment email from TravelPerk, show them the authorized virtual credit card attached to the email we sent you.
- You can use the TravelPerk mobile app to resend the original payment email to a new address supplied by staff at check-in.
Note: Extras, incidentals, and city taxes outside your room rate aren't covered by the virtual credit card. You'll need to pay for these separately.
Missing payment instructions email
If you haven't received our email with payment instructions:
- Search for an email titled Action needed for your stay at (your hotel) and check your junk folder.
- You can also access the instructions on the mobile app - go to Trips, select the right stay and press Open payment instructions.
If your personal card is charged
Contact our Customer Care team and we'll get in touch with the hotel to arrange a refund.
Paying for your stay with Sertifi
Sertifi is a platform we use to prepay for hotel reservations in a secure way.
We send payment details directly to the property through the Sertifi portal when you book so the hotel has everything they need to charge your stay. You’ll also get an email from us 24 hours before check-in to confirm that your stay has been prepaid via Sertifi.
If you’re asked to pay at check-in
Let hotel staff know that your stay has been paid via Sertifi so they can locate the payment details in their system.
If you encounter any issues paying at check-in, reach out to our Customer Care team.