Generally, your hotel stay will be paid for before you arrive. But some hotels and properties manage payments differently.

If your booking isn't paid for before you arrive, we will:

• Send you an email with the check-in instructions and payment details
• Add the payment details to the Trips page and the TravelPerk app 

For stays in the US and Canada, you'll always receive an email with the virtual credit card and it will be available in the TravelPerk app 24 hours before check-in.

If you're asked to pay

Show the email with the payment details or the virtual credit card in the TravelPerk app.

If you can't find the payment email from TravelPerk, search for "Action needed for your stay" and check your spam folder.

You can also go to the TravelPerk app and resend the email to a new address provided by the staff at check-in.

What's covered?

Most extras, incidentals and city taxes are not included in the room rate and aren't covered by the virtual credit card. You’ll need to pay for those with your own credit card. 

The hotel may ask for a deposit for incidentals. This is a temporary hold placed on your card to cover any potential charges during your stay.

If there's a problem

If you can't make the payment or your personal card is charged, contact our Customer Care team.