Paying for your stay with a virtual credit card
A majority of stays are paid for before you arrive, but some of our providers have different requirements about when the stay is paid for. If the hotel doesn’t charge the card we send them before you arrive, we'll send you payment instructions via email and in the TravelPerk app to follow at check-in.
What to do if you’re asked to pay at check-in
You should have an email from us with instructions on how the hotel can find the virtual credit card we sent them.
If the hotel can’t find the email we sent them, we also attach the authorized virtual credit card to the payment instruction email we send you in case they accept that.
If you have the TravelPerk app, you can resend the original payment email to another address supplied by staff at check-in.
Extras, incidentals and city tax outside of your room rate are not covered by the virtual credit card we send, you’ll need to pay for those separately.
Haven’t received an email with payment instructions?
We’ll always send you an email about how your stay is paid before check-in. But, we will only send you an email with payment instructions if your hotel hasn’t charged us in good time before your stay.
If you think you should have received an email with payment instructions but haven’t, first check your junk folders for an email with the subject line ‘Action needed for your stay at (your hotel)’.
If you still can’t find the email, try opening the app where you should find payment instructions attached to your hotel information.
Already paid with your personal card?
If the hotel has already charged your personal card, please contact our customer care team. We’ll reach out to the hotel to make sure your company was not double charged and arrange a refund.
What to do if you have trouble paying for your stay
If you have any issues paying for your stay at check-in, get in touch with our customer care team and we’ll do our best to fix it.
Customer care is always available, in case you need further help. To contact Customer Care:
Call us on +34 931 22 75 81