Sometimes airlines or train providers give you credits to pay for your next booking with the same supplier.
The supplier credit must be used by the original traveler and can't be transferred to another traveler in the company.
How to apply supplier credits
- Search for flights or trains as you usually would
- If you have available vouchers or an open ticket, you’ll see a banner with the credit amount and operator they’re for
- Choose your flight or train, and continue the booking process
- During checkout, a message will remind you that the voucher or open ticket will be used for your trip where possible
- Complete the booking and confirm payment
We’ll manually handle your request, so you won't receive the confirmation email immediately. Once your booking is made, your confirmation email will show the booking price breakdown, including any applied voucher credit.
Be aware that supplier credits do expire. It's your responsibility to use these credits before they expire or to check with our team if the period can be extended.
The booking will appear on your invoice showing the full value of the booking, without any voucher discount. To find out the status of your company's reimbursements, contact your account manager.
Note: If we are unable to redeem the voucher, we will use the selected form of payment to confirm the booking and inform you via email. This is to prevent price increases or the flight/train from selling out