If you arrive at your hotel and can’t access it because it’s closed or your booking can’t be found, follow these steps:
1. Immediately contact TravelPerk Customer Care who are available 24/7. Call us or start a chat through the mobile app. Our expert agents will find a nearby hotel of equal or better quality for you
2. Keep track of any additional expenses, such as taxi fares or increased nightly rates. We'll evaluate reimbursements on a case-by-case basis. Remember to save any receipts.