TravelCare is our travel risk management solution that gives you all the information, visibility, and support you need to ensure safe travels at all times.
TravelCare features include:
- Showing pre-booking risk alerts and guidelines on point-to-point restrictions and required travel documentation to help you plan
- Sending pre-trip detailed guidelines on COVID-19 transmission levels and any measures in place at your destination
- Alerting travelers and admins about situations of risk before and during their business trips
- Giving admins visibility of where travelers are at all times, and of risks they are exposed to
- Enabling emergency response by providing designated Customer Care support
Where is TravelCare available?
TravelCare is available in all countries and for all travel destinations.
What languages does TravelCare support?
All the 4 languages our platform supports: English, French, German, and Spanish.
How much does it cost?
TravelCare features are included in our existing plans at no extra cost.
If you’re on our Free plan, you’ll have TravelCare Basic which includes:
- Pre-booking information on travel restrictions and required documents
- Pre and during trip alerts to travelers
- "Get ready for your trip" email with local guidelines, covid transmission levels and more
- Basic post-booking disruption alerts for admins
If you’re on our Premium plan, you’ll have TravelCare Advanced which includes:
- All features in Free
- Advanced post-booking tracking and alerts for admins, allowing you to see all trips and travelers affected
- Option to easily contact affected travelers
There is no additional cost if you or others at your company travel very frequently—TravelCare is included in your plan.
Is it possible to subscribe to TravelCare Advanced without paying for Premium?
No—TravelCare Advanced is part of the Premium plan and cannot be purchased separately.
What type of notifications does TravelCare send?
TravelCare sends email notifications on risk alerts related travel, for example, countries affected by the COVID-19 pandemic. TravelCare will also alert of more general travel risks, depending on the destination.
Where and how often are alerts sent?
Premium users will receive email notifications of new travel risk alerts and the list of active trips that they may affect. The risk alert will include location, description, and travel advice, as well as Customer Care contact information.
Who verifies the accuracy of alerts?
TravelPerk works with a trusted third-party provider of risk information to notify travelers and admins of travel disruptions. Our third-party provider has robust processes in place to ensure the accuracy and completeness of the data, to the extent that multiple people and a senior policy analyst review this data before it arrives in TravelPerk.
What are the different risk levels? How are they assigned?
Our third-party provider assigns a risk level for each country based on international and domestic restrictions.
Currently, the transmission of the COVID-19 virus is affecting the risk levels of many countries. These are a subjective assessment by analysts based on the following guidelines:
Avoid non-essential travel
International travel: severely restricted or suspended completely
Domestic travel: severely restricted, only in case of emergency or essential situations
Mobility: for essential supplies and medical care only
Quarantine: mandatory quarantine upon arrival
Healthcare: overburdened and struggles to treat all infections. Routine care suspended.
Health workers: large number of cases and fatalities
Virus transmission: widespread community transmission. New case numbers increasing, or steady.
Exercise increased caution
International travel: severely restricted or suspended completely
Domestic travel: some restrictions in place
Mobility: partial control measures or curfew. Some non-essential movement allowed.
Quarantine: mandatory quarantine upon arrival
Healthcare: under pressure but coping. Majority of cases receive adequate treatment. Partial resumption of routine care.
Health workers: some infected health care workers. Few or no fatalities.
Virus transmission: community transmission. New case numbers declining.
Exercise normal safety precautions
International travel: some restrictions on travel to and from affected countries
Domestic travel: limited or no restrictions
Mobility: social distancing measures. Most non-essential movement allowed.
Quarantine: quarantine only for presumed infections
Healthcare: fully operational. All cases receive treatment. Full resumption of routine care.
care.
Health workers: few or no cases among health care workers.
e infected health care workers. Few or no fatalities.
Virus transmission: clusters or sporadic transmission. New case numbers remain low.
Travel as usual
International travel: limited or no restrictions
Domestic travel: limited or no restrictions
Mobility: social distancing measures. All non-essential movement allowed.
Quarantine: quarantine only for presumed infections or no quarantine
Healthcare: fully operational. All cases receive treatment. Full resumption of routine care.
care.
Health workers: few or no cases among health care workers.
e infected health care workers. Few or no fatalities.
Virus transmission: sporadic transmission. New case numbers near zero.
Can I modify the frequency or type of alerts I receive?
We want to ensure you don’t miss any important safety updates for any upcoming trips—so you can’t change this setting. That said, we only send alerts when they affect an active trip.
I am currently traveling and just received a risk alert, what can I do?
Our Customer Care team is always available 24/7 to help with any doubts you may have during your trip. If you’re not sure what to do in terms of a travel risk alert, we always recommend contacting us for guidance through the next steps.
I received an alert and I now want to modify/cancel my trip. What should I do?
You can easily modify or cancel your trip yourself from the trips page. And if the trip was booked using FlexiPerk, remember that you’ll get at least 80% of your money back. Besides this, you can also contact us via phone, email, or chat to discuss your options.
What information will I receive prior to my trip?
In addition to alerts of any travel disruption risks that might arise, 72 hours before departure travelers will receive a "Get ready for your trip" email providing updated information for their trip, including:
- Required travel documents
- Covid-19 transmission levels
- Airline safety measures
- Local health and safety guidelines and requirement at their destination country
Is TravelPerk liable for any information presented in the risk alerts or the risk advisory?
In short, no. We work with a trusted third-party provider of risk information who does their utmost to make sure all travel risk alerts that display on TravelPerk’s platform are accurate and correct. That said, we cannot warrant that all information is complete, adequate, and error-free. We're not liable for any misinformation or mistakes in the service and we recommend always exercising a good degree of caution and common sense.