FlexiPerk is a new kind of flexible travel that makes all bookings refundable. It gives business travelers flexibility and peace of mind while saving the company money.
At the moment, FlexiPerk is available for trips invoiced to the UK, US, all 27 EU countries, and Switzerland. We have 2 options:
- FlexiPerk Groups
|For which travelers?||All||Selected (minimum of 5)|
|How much is the fee?||10% of trip amount||20% of trip amount|
|To which trips is the fee applied?||All||Only the selected travelers’ trips|
|How much is the refund if we cancel a trip?||At least 80% of trip amount||At least 80% of trip amount|
|Who can sign up for this service?||All TravelPerk customers||Only Premium customers 👑|
- Does FlexiPerk only apply to non-refundable prices or flexible fares also?
- Can we cancel mid-trip?
- Can we cancel right up until the departure or is there a time limit?
- Is there a limitation on how many cancellations we can make?
- Does it cover group bookings?
- For FlexiPerk Groups, can FlexiPerk travelers be on the same trip as their teammates without FlexiPerk?
- How straightforward is the cancellation process?
- How quickly will we receive a refund after cancellation?
- Will there be any reporting available on how much my company has saved using FlexiPerk?
- How long is the commitment?
Does FlexiPerk only apply to non-refundable prices or flexible fares also?
FlexiPerk applies to any trip you book on the TravelPerk platform.
Can we cancel mid-trip?
At this moment, changes mid-trip are not covered by FlexiPerk.
Can we cancel right up until the departure or is there a time limit?
You can cancel right up to two hours before your flight or train departure. If you just booked accommodation, you can cancel anytime before 4 pm on the first day of your stay.
If you have checked into your flight, we cannot guarantee a refund.
Is there a limitation on how many cancellations we can make?
No, there’s no limitation on the number of cancellations you can make. As long as you booked a trip as a FlexiPerk trip, you can cancel it. We do limit you to €5,000 per passenger, and €30,000 per trip.
Does it cover group bookings?
At this moment, FlexiPerk covers bookings of up to 8 people.
For FlexiPerk Groups, can FlexiPerk travelers be on the same trip as their teammates without FlexiPerk?
No, at the moment, our platform doesn’t allow this. They will have to book their trips separately.
How straightforward is the cancellation process?
Super straightforward, you can cancel directly on the TravelPerk platform and contact our Customer Care team via phone, email, or chat at any time. You can find our contact details here: How do I contact TravelPerk?
How quickly will we receive a refund after cancellation?
It usually takes around 7 days for the refunded amount to appear as credit in your TravelPerk account.
Will there be any reporting available on how much my company has saved using FlexiPerk?
Each month we will send you an email summary detailing the trips booked by your company and how much you’ve saved because of FlexiPerk.
How long is the commitment?
One year. In case you want to cancel FlexiPerk after this time and you've already paid for FlexiPerk trips, then those trips stay refundable.