FlexiPerk is a new kind of flexible travel that makes all bookings refundable. It gives business travelers flexibility and peace of mind while saving the company money.
At the moment, FlexiPerk is only available for trips invoiced to the UK, US, Germany and Spain.
We have 2 options:
- FlexiPerk Groups
|For which travelers?||All||Selected (minimum of 5)|
|How much is the fee?||10% of trip amount||20% of trip amount|
|To which trips is the fee applied?||All||Only the selected travelers’ trips|
|How much is the refund if we cancel a trip?||At least 90% of trip amount||At least 90% of trip amount|
|Who can sign up for this service?||All TravelPerk customers||Only Premium customers 👑|
- How long is the commitment?
- Is there a limitation on how many cancelations we can make?
- Can we cancel mid-trip?
- Can I cancel right up until the departure or is there a time limit?
- Does FlexiPerk only apply to non-refundable prices or flexible fares also?
- How quickly do I receive a refund after cancellation?
- Will there be any reporting available on how much my company has saved using FlexiPerk?
- How straightforward is the cancellation process?
- Does it cover group bookings?
- For FlexiPerk Groups, can FlexiPerk travelers be on the same trip as their teammates without FlexiPerk?
How long is the commitment?
You pay for FlexiPerk on a per-trip basis. This means that you can cancel with just 7 days’ written notice.
If you’ve already paid for FlexiPerk trips, then those trips stay refundable.
Is there a limitation on how many cancelations we can make?
No, there’s no limitation on the number of cancelations you can make. As long as you booked a trip as a FlexiPerk trip, you can cancel it. We do limit you to €5,000 per passenger, and €30,000 per trip.
Can we cancel mid-trip?
At this moment, changes mid-trip are not covered by FlexiPerk.
Can I cancel right up until the departure or is there a time limit?
You can cancel right up to two hours before your flight or train departure. If you just booked accommodation, you can cancel anytime before 4 p.m. on the first day of your stay.
If you have checked into your flight, we cannot guarantee a refund.
Does FlexiPerk only apply to non-refundable prices or flexible fares also?
It applies to any trip you book while on the TravelPerk platform.
How quickly do I receive a refund after cancellation?
It will usually take around 7 days to refund you, there are, of course, some outside factors like banks and national holidays, etc. But we aim for around 7 days.
Will there be any reporting available on how much my company has saved using FlexiPerk?
Each month we will send you an email summary detailing the trips booked by your company and how much you’ve saved because of FlexiPerk.
How straightforward is the cancellation process?
Super straightforward, you can cancel directly on the TravelPerk platform and contact our Customer Care team via phone, email or chat. You can find our contact details here: How do I contact TravelPerk?
Does it cover group bookings?
At this moment, it only covers bookings of up to 8 people.
For FlexiPerk Groups, can FlexiPerk travelers be on the same trip as their teammates without FlexiPerk?
No, at the moment, our platform doesn’t allow this. They will have to book their trips separately.