FlexiPerk is a cancellation policy that lets you enjoy the most flexible business travel ever. Book any flight, hotel, car, or train and cancel at any time. No back and forth—just 80% of your money back.
FlexiPerk gives travelers the flexibility and peace of mind to cancel any booking, without losing the company money.
Note: FlexiPerk is now available for trips invoiced to the UK, US, all 27 EU countries, and Switzerland.
How does it work?
With FlexiPerk, you pay a fee on every booked trip. This allows any traveler or admin to cancel anytime up until 2 hours before travel.
To request a cancellation on a booking that's been confirmed, simply go to the trips page of TravelPerk, press Manage trip, and select Cancel a booking.
You can also contact our Customer Care team via chat, phone, or email and you’ll be able to cancel. You'll get the refund in as little as 7 days.
Note: All refunds are given as credit to spend on the TravelPerk platform.
You can check the current FlexiPerk offering from our plans page, where you can subscribe for:
Put the whole company on a flexible travel plan for 10% per trip.
Give your most frequent travelers total flexibility to cancel for 20% per trip.
What's the difference between FlexiPerk and FlexiPerk groups?
|Who is it for?||Everyone||Selected travelers (minimum 5)|
|How much is the fee?||10% of trip amount||20% of trip amount|
|Which trips does the fee apply to?||All||Only the selected travelers’ trips|
|How much is the refund?||At least 80% of trip cost||At least 80% of trip cost|
|Who can sign up for this service?||All TravelPerk customers||Only Premium customers 👑|
- Does FlexiPerk only apply to non-refundable prices or flexible fares also?
- Can we cancel mid-trip?
- Can we cancel right up until the departure or is there a time limit?
- Is there a limitation on how many cancellations we can make?
- Does it cover group bookings?
- For FlexiPerk Groups, can FlexiPerk travelers be on the same trip as their teammates without FlexiPerk?
- How straightforward is the cancellation process?
- How quickly will we receive a refund after cancellation?
- Will there be any reporting available on how much my company has saved using FlexiPerk?
- How long is the commitment?
Does FlexiPerk only apply to non-refundable prices or flexible fares also?
FlexiPerk applies to any trip you book on the TravelPerk platform.
Can we cancel mid-trip?
At this moment, changes mid-trip are not covered by FlexiPerk.
Can we cancel right up until the departure or is there a time limit?
You can cancel right up to two hours before your flight or train departure. If you just booked accommodation, you can cancel anytime before 4 pm on the first day of your stay.
If you have checked into your flight, we cannot guarantee a refund.
Is there a limitation on how many cancellations we can make?
No, there’s no limitation on the number of cancellations you can make. As long as you booked a trip as a FlexiPerk trip, you can cancel it. We do limit you to €5,000 per passenger, and €30,000 per trip.
Does it cover group bookings?
At this moment, FlexiPerk covers bookings of up to 8 people.
For FlexiPerk groups, can FlexiPerk travelers be on the same trip as their teammates without FlexiPerk?
No, at the moment, our platform doesn’t allow this. They will have to book their trips separately.
How straightforward is the cancellation process?
Super straightforward, you can cancel directly on the TravelPerk platform and contact our Customer Care team via phone, email, or chat at any time. You can find our contact details here: How do I contact TravelPerk?
How quickly will we receive a refund after cancellation?
It usually takes around 7 days for the refunded amount to appear as credit in your TravelPerk account.
Will there be any reporting available on how much my company has saved using FlexiPerk?
Each month we will send you an email summary detailing the trips booked by your company and how much you’ve saved because of FlexiPerk.
How long is the commitment?
One year. In case you want to cancel FlexiPerk after this time and you've already paid for trips with FlexiPerk, then those trips stay refundable.