As a part of our increased security and fraud protection, 2-factor verification (3D Secure) is now required for credit and debit card registration and payments on TravelPerk.
2-factor authentication for credit and debit cards means that after you enter the card details, you'll be asked to verify your identity using a second factor. This is usually a one-time code sent to your phone, email or an authentication app.
Not all banks require 2-factor authentication and some only require it for transactions over a certain amount.
Registering a new card
To register a new card on TravelPerk, you'll need to create a new payment profile.
If your bank requires 2-factor authentication, a pop-up message will appear requesting a code.
The code may be sent to you as a mobile notification, SMS, email or through your bank's mobile app.
Once you confirm the code, your card will be successfully registered.
Tip: If you see a pop-up window and then there is an error message with no code, contact your bank to make sure your card is set up for 3D Secure authentication.
Making a payment with a credit or debit card
When you are paying for a trip with a credit or debit card, if your bank requires 2-factor authentication, a pop-up message will appear requesting a code.
The code may be sent to you as a mobile notification, SMS, email or through your bank's mobile app.
You'll have 2 options:
-
Yes, I can enter the code - select this if you can complete the verification step yourself or if you are with someone who can. Once you confirm the payment, your trip will be booked automatically.
- No, notify code owners - select this if you can't complete the verification. The code owners will receive an email notification and be asked to verify the payment on TravelPerk. Once they confirm the payment, your trip will be booked automatically.
Note: The code owners are the people selected as Payment authorizers when the payment profile was created.
Tip: If you are having issues with 2-factor authentication, you can request that your bank or card issuer recognize TravelPerk as a trusted provider. You can also consider another form of payment for your bookings.