At TravelPerk, we strive to get things right for you every time. But we also understand that sometimes things don't go as expected.

If you need to submit a complaint to TravelPerk, we'll do our best to address your concerns efficiently and transparently. 

For personal complaints about lost luggage, delayed or missed connections, compensation claims or issues with staff, you'll need to contact the airline, hotel, rental car company or train company directly.

Submit a complaint

You can submit a complaint using our dedicated form. 

Once you submit a complaint, here's what you can expect:

• You'll receive an automatic acknowledgment confirming that we've received your submission.
• Someone from our Customer Care team will be assigned to your case and they'll aim to get in touch with you within 3 hour of submitting your complaint. They might ask you for more information or supporting documents. 
• The Customer Care team member assigned to your case will review all of the details and they'll contact our providers/partners to understand the case better.

We consider all relevant factors to ensure our investigation is fair and transparent.

If your complaint is about a trip that's currently in progress, we recommend contacting us by phone or chat for immediate assistance. 

Resolutions timeframe

We aim to communicate our initial decision within 2 business days of receiving your complaint.

For complex cases, we might need more time, but we'll keep you updated.

If we need more information or clarification, we'll get in touch with you.